Terms and conditions

Terms and Conditions
1. Introduction
Welcome to the website and services of I&T Excellent Movers Inc. (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using our services, you agree to comply with these Terms.
2. Acceptance of Terms
By accessing or using our website and services, you confirm that you have read, understood, and agree to be bound by these Terms.
3. Responsibility for Valuables
The Company does not accept the transport of valuables such as personal documents (passports, PR cards, certificates, etc.), jewellery, heirlooms, and antiques (except for certain pre-arranged cases). All such items must be packed and transported by the customer. The Company is not liable for the loss of valuables and documents. In the case of full household packing services, the Company is also not responsible for the loss of documents or valuables. The transport of antiques must be arranged in advance and will incur additional charges.
4. Items Not Accepted for Transport
The Company reserves the right to refuse the transport of the following items:
 Hazardous materials: explosive substances, gas cylinders, poisons, and other dangerous materials.
 Animals, firearms, counterfeit goods, and branded jewellery.
5. Packing of Goods
 Our team uses special moving blankets to protect furniture during loading and transport.
 Additional packing services can be arranged for an extra fee. We provide boxes of various sizes and packing materials.
 Fragile items, such as glassware and mirrors, must be packed in bubble wrap and corrugated cardboard. The Company is not responsible for the integrity of items packed by the customer.
 Televisions and monitors must be packed in their original boxes. The Company is not liable for equipment transported without proper packaging.
 Paintings must be packed in boxes.
6. Oversized Furniture
 An additional charge applies for oversized furniture weighing more than 30 kg and measuring over 1 cubic metre. This includes household appliances, sports equipment, hot tubs, fireplaces, and other large items. Additional fees also apply if the items need to be carried up or down stairs.
 The customer is responsible for ensuring that oversized furniture will fit through doorways and into elevators. If the furniture cannot be moved due to size, the Company is not liable for the inability to complete the delivery. Additionally, the Company is not responsible for any damage to existing property, such as walls, floors, railings, doorways, light fixtures, fans, sprinklers, or other interior features. This also applies to all types of flooring, including carpets, linoleum, hardwood floors, laminate, tiles, etc. Such damage is not covered by the Company’s insurance and is not the Company’s responsibility.
7. Elevator
The customer is responsible for reserving an elevator in advance. If the elevator is not reserved, all claims and penalties related to delays or downtime are the responsibility of the customer.
8. Parking
The customer is responsible for securing a parking spot for the moving vehicle in the loading zone. If no such spot is available and parking fines are incurred, these fines are the responsibility of the customer. If no dedicated loading zone is available, the customer must secure parking as close to the entrance as possible. If a permit from the city is required to secure parking, the customer is responsible for obtaining it in advance. If the distance from the parking spot to the premises exceeds 100 metres, an additional fee will be charged, with a minimum of $50.
9. Actual Moving Time
Charges are based on the actual time spent, starting from the moment the crew arrives at the loading address and ending when the crew finishes at the delivery address, rounded to the nearest 15 minutes. This time includes travel time, which typically amounts to 1 hour or as otherwise agreed.
10. Deposit and Payment
To confirm the booking of services for a specific date and time, the customer must pay the deposit indicated in the quote. Reservations are made on a first-come, first-served basis. The requested date and time slot will be reserved only after the deposit is received. Payment in full is due upon completion of the work on-site. Once payment is processed, a receipt will be sent to the customer’s email. A commission of 8% will be charged for credit card payments.
We accept payment by e-transfer, cash, VISA, Mastercard, and bank draft check.
Please note that the deposit is non-refundable in the event of a cancellation by the customer. The customer may change the moving date one time, provided that the request is made no less than two weeks before the original moving date and there is availability in the schedule. Any additional changes will require the payment of a new deposit.
The Company charges a minimum of three hours of work and one hour of travel time. If the crew arrives at the scheduled time and, for any reason not related to the Company, the customer is unable to begin the work or cancels the service, the customer is obligated to pay for a minimum of three hours of work and the travel time based on the hourly rate specified in the quote.
11. Break Time
For tasks lasting more than two hours, the crew is entitled to a 10-minute paid break. For projects lasting more than five hours, the crew is entitled to a 30-minute unpaid break.
12. Customer Presence
The customer must be present during the loading and unloading processes. If the customer is unable to be present, they must appoint a representative to be on-site during the work.
13. Limitation of Liability
The Company is not liable for:
 Any loss or damage caused by ordinary wear and tear, mold, fungi, termites, rodents, pests, moths, bedbugs, other insects, rust, leakage, tarnishing, oxidation, fumigation, heat, cold, humidity, temperature changes, or other atmospheric conditions.
 Any loss or damage caused by the inherent deterioration, defect, or defect in the property, or any loss, damage, or decay resulting from the actions, negligence, or omission of the customer, or due to acts of war, terrorism, civil unrest, nuclear explosion, contamination, strikes, labor disturbances, fire, riot, or any natural disaster.
 Any loss or damage to goods that occurred during transport, if those goods were not packed and unpacked by the Company’s employees.
 The mechanical or electrical functioning of any goods, including but not limited to pianos, radios, phonographs, televisions, clocks, barometers, computers, telephones, refrigerators, washing machines, dryers, freezers, air conditioners, or other instruments or appliances, regardless of whether such goods were packed or unpacked by the Company.
14. Insurance Coverage
If any of the customer’s goods or items are damaged as a result of the Company’s fault during the services, the value of such goods and items shall be calculated as $0.60/lbs. The Company shall indemnify the customer based on this calculation. The customer agrees that the Company is not liable for any amount exceeding $0.60/lbs. for any given articles or goods.
15. Claims
The customer may submit a claim within 7 days after the completion of the service. Claims submitted after this period will not be considered.
16. Force Majeure
The Company is not liable for any delays, loss, or damage caused by force majeure events, such as natural disasters, wars, strikes, government actions, and other circumstances beyond the Company’s control.
17. Ownership of Goods
The customer warrants and guarantees that they have legal ownership, the legal right, and authority to offer all goods described herein, and that there are no liens, mortgages, or encumbrances on the goods that exceed or conflict with the customer’s legal right and authority to enter into a contract for services. Should any claims or legal proceedings arise concerning the goods, the customer agrees to cover all storage and other fees and to indemnify the Company for all costs, expenses, and attorney’s fees reasonably incurred or paid in connection with such matters. The Company will have a lien on the goods for all charges, including storage, as well as for such costs and expenses. The lien set forth herein also covers legal fees incurred in initiating or defending a lawsuit to determine ownership and/or the right of possession of the goods described in the Agreement. At its discretion, the Company may initiate a claim for recovery in accordance with the above provisions without further waiver of lien.
18. Validity of the Quote
The quote is valid for 7 days from the date of issuance. If the deposit is not received within this period, the Company reserves the right to adjust the pricing. However, once the deposit is received, the price is fixed and will not be subject to change.
19. AI-Generated Content
Please note that our company is not responsible for the content of messages generated by our AI assistant and other AI solutions. While we strive to ensure accuracy and reliability, the AI-generated messages are automated and may not always reflect the views or intentions of our company. We recommend that all messages be reviewed for accuracy and appropriateness before being acted upon.
20. Governing Law and Dispute Resolution
This Agreement will be construed in accordance with and governed by the laws of the province in which the service is being provided.
Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to this contract, including any question regarding its existence, interpretation, validity, breach, or termination, or the business relationship created by it, shall be referred to and finally resolved by arbitration under the Canadian Arbitration Association Arbitration Rules.